Shipping and Delivery

At JIMU, we offer a nationwide door-to-door delivery service and can deliver your order to your home or organisation anywhere in New Zealand if you need us to ship to Australia you can email us to find out the costs. Orders of in-stock items placed during our business hours (Monday – Friday 9.00 am- 5.00 pm) are usually dispatched within 24 hours.

Delivery Costs

Your delivery costs are calculated and displayed at checkout and are determined by the size and weight of your items, as well as your requested delivery location. Occasionally, we will run campaigns such as free shipping nationwide, this may exclude locations specified as rural or outside of our freight partner’s service area. If you have an enquiry about the location, you can email us your order and we can get back to you about any additional cost that it may occur before processing your order through.

Deliveries to Waiheke Island, Chatham Islands, Stewart Island, and Great Barrier Island may also incur additional fees. Please contact us for more information.

How do I track my order?

Once we have shipped your order, you will receive an email containing the shipping reference number and the freight company’s name, along with a tracking link which you can use to track your order.