REFUND POLICY

Return policy
All products purchased from JIMU which qualify for a refund if you are able to provide satisfactory proof of purchase. Refunds will only be issued if the products within 10 days of delivered, have not been used and are in their original packaging.

Change of mind
If you simply change your mind, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 10 days of delivered at your own cost for a full refund.

Exchange of product(s)
If your product(s) are damaged in transit and you wish to have it replaced or refunded we will arrange a courier to pick up the items. In the case where we are unable to send a replacement, we will refund your payment.

SHIPPING POLICY

We Currently Delivery Within New Zealand Only
We charge a standard flat shipping fee of NZ $5.99 within New Zealand, Free delivery applies to orders over NZ $100.00 (incl. GST) .
-We ship orders every business day.
-We use NZPOST track and trace.
-We only deliver to New Zealand physics address.
-Please allow 2-6 working days for your order to be delivered.